What our customers are saying

What was the problem you were having before you discovered our services? 

We were previously using a different proctoring service.  Students were required to schedule their exams in advance or they had to pay additional fees.  On top of that, the time between the beginning of their appointment and when they could actually begin their exam would often be 45 minutes or greater.  This led to our students being stressed before their exam even began.  We often received reports that the required plug-ins would not work, even if a student had run a system check the day before.  Additionally, Chromebooks were not compatible with our previous service.

What was different about our services? 

Since we have been using MonitorEDU, I don’t think one student has complained about the necessary technology MonitorEDU requires – which is especially great considering we now benefit from a two camera view.   I’ve needed to make accommodations/considerations for specific students, and I was able to take care of that with a single email.  With our previous service, this would have taken multiple emails with delayed responses from the company.  MonitorEDU just makes things so simple.  I also appreciate the single point of contact within the company.  I’ve never met Delaney in person, but I feel like she should be on my Christmas card list.  (I get that last statement probably won’t work in terms of a PR snippet, but it’s true.)  Lastly, any time we have had a concern, MonitorEDU has been quick to address it.  It feels like they are truly invested in delivering the highest quality product and experience possible.

Tell us what life looks like now that your problem is solved or is being solved. 

Final exam season is always a stressful one for both professors and students.  Having a proctoring service that is reliable, efficient, eager to help, and easy to work with takes away one layer of that stress. We know our students will be taken care of, but will still be held accountable academically.

 What was the problem you were having before you discovered our services? 

Our problem was we didn’t have a way to virtually proctor our learners while they took the exam online.

What was different about our services? 

After doing our research we found MonitorEDU fit our needs

Tell us what life looks like now that your problem is solved or is being solved. 

We don’t have to worry about how our exams will be proctored and we can focus on what we do best which is educating insurance professionals, building relationships and helping our customers grow and learn in their roles.

In 2020 our testing and credentialing organization needed to find an online proctoring service so we could still administer exams due to Covid restrictions. After searching for a company that could administer high-stakes exams, we found MonitorEDU.

MonitorEDU offered services that fit our candidate's needs that other proctoring companies couldn’t offer, 24/7 test taking, taking tests anywhere in the world as long as a candidate had internet and no scheduling needed to test.

With test-taking being stressful as it is, MonitorEDU has provided our candidates a stress-free process that is reliable and efficient. Proctors and MODs have always been very nice and helpful to our candidates and myself.

MonitorEDU has served as a vital part of our assessment process at LAUSD. As the second largest school district in the country, we greatly rely on their proctoring services for our assessments. We utilize their services on a nearly daily basis. Everyone from their exam coordinator to their supervisors and proctors are accommodating and provide great customer service; they are always willing and able to accommodate our needs and requests. We are able to have our candidates participate in scheduled tests at any time of the day, any day of the week, from any location (as long as it meets the testing requirements), and nearly every day of the year.

I understand as MonitorEDU grows and expands its services, there may be times when exact dates and/or times are not available, but they are always willing and able to work with us to find a test schedule that works. This growth is a testament to their success in the services they provide to an ever-growing clientele. Furthermore, when test issues occur, the proctors and supervisors are extremely diligent in sorting out the issues.

When professionalism, compassionate care, and security converge, MonitorEDU is formed.

It you are looking for stellar remote proctoring for high stakes testing that includes contextualized proactive decision-making, clear ongoing communication,  care with confidential data, and a rapid response team, MonitorEDU is the company for you.