PRIVACY POLICY

Privacy Policy
Updated: 6 April 2025

MonitorEDU Inc. ("MonitorEDU," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy applies to all MonitorEDU websites, including www.monitoredu.com and affiliated sites, and governs data collection and usage. By using our websites and services, you consent to the data practices outlined in this statement.

To provide services and enhance your experience, MonitorEDU may collect personally identifiable information, including:

• First and last name
  
  
• Email address
  
  
• Mobile phone number
  
  

If you purchase MonitorEDU services, we collect billing and payment information, including credit card details, which are processed securely by a third-party payment processor in accordance with Payment Card Industry Data Security Standard (PCI DSS).

We do not collect personal information unless you voluntarily provide it. However, certain services may require you to provide this information.

As part of our proctoring services, your session may include video and audio recording. By using our services, you consent to this recording and understand that it may be shared with authorized parties who have a legitimate interest.

All recordings are retained for 90 days, unless otherwise specified by the exam sponsor. You may request deletion of your recording after the required retention period by emailing REMOVE@monitoredu.com. Deletion will occur within 7 days following the completion of the required retention period.

MonitorEDU uses your personal information for the following purposes:

• To operate its websites and deliver the services you have requested
  
  
• To provide you with information regarding your exam session
  
  
• To support internal business analysis and service improvement
  
  

We do not use your personal information for sales or marketing purposes, and you will not receive any direct solicitations from MonitorEDU or any of its employees.

To opt out of any communications unrelated to your exam session, you may email STOP@monitoredu.com.

MonitorEDU retains exam log data—which may include your name, email address, test date, and testing organization—for seven years, in accordance with tax law and business records compliance requirements. This data is stored securely on Google Workspace Enterprise Drive, located in the United States.

MonitorEDU does not sell, rent, or lease customer information to third parties.

We may disclose personal information if required by law, or in good faith belief that such action is necessary to:

• Comply with legal processes
  
  
• Protect and defend the rights or property of MonitorEDU
  
  
• Protect the personal safety of users or the public
  
  

We may automatically collect information about your device, such as:

• IP address
  
  
• Browser type
  
  
• Domain names
  
  
• Access times
  
  
• Referring website addresses
  
  

This data is used for service operation, performance optimization, and statistical analysis.

Our website may contain links to external sites. MonitorEDU is not responsible for the privacy practices or content of those sites. We encourage users to read the privacy policies of any third-party websites they visit.

All personal information, exam recordings, and exam log data are securely stored on MonitorEDU’s Google Workspace Enterprise Drive in the United States.

To request removal of your personal information, please email REMOVE@monitoredu.com. We will remove your data once it is no longer required for service fulfillment or compliance with legal and business requirements.

MonitorEDU may collect data on children under the age of 13 in accordance with state-mandated educational testing programs, as contracted by your school district or state department of education. These contracts are U.S.-only.

For all other countries, MonitorEDU does not knowingly collect personal information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

MonitorEDU may send emails related to your exam session, confirmations, or follow-up support. We may track email interaction to improve our services. We will not send marketing or promotional emails unless you specifically request them.

To stop receiving non-essential communications, contact STOP@monitoredu.com.

MonitorEDU reserves the right to update this policy. Significant changes will be communicated via email, through a notice on our site, or by updating this page. Continued use of our site or services after such changes constitutes acceptance of the revised policy.

For questions or concerns regarding this policy, please contact us at:

MonitorEDU Inc.
2972 Stewart Campbell Pt
Spring Hill, Tennessee 37174
Email: president@monitoredu.com
Phone: (925) 337-9647